Refund policy

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

We do not offer refunds for change-of-mind purchases. If you wish to return an item because you've changed your mind, you may be eligible for a store credit or exchange only, provided the item is returned within 30 days, unworn, unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, please contact us at hello@callmerose.com.au If your return is approved, we'll provide instructions on how and where to send your item. Return shipping costs are the responsibility of the customer. Items returned without prior approval will not be accepted.

Damaged or Faulty Items

Please inspect your order upon arrival. If your item is faulty, damaged, or you have received the wrong item, contact us as soon as possible at hello@callmerose.com.au so we can assess the issue and arrange a replacement, exchange, or refund where applicable.

Non-Returnable Items

We are unable to accept returns on:

• Sale items
• Gift cards

Refunds

Refunds are only provided for items that are faulty, damaged, or where required under applicable consumer law.

If your refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.

If more than 15 business days have passed since your refund was approved, please contact us at hello@callmerose.com.au.